Question 1

Can I use swool.io on my phone or tablet?

Accepted Answer

Yes, our interfaces are mobile friendly and work great on most modern devices.

Question 2

I run things differently in my business. Can swool.io still help?

Accepted Answer

swool.io was in a way built by its customers, and each had their own way of doing things. This led to a system that is easily adaptable through some simple configurations. Let’s have a chat if you don’t think we have covered your needs.

Question 3

Which industries typically use swool.io?

Accepted Answer

Our typical users provide child care services or classes and courses in swimming, dancing, gymnastics, martial arts, tutoring, fitness, and music.

Question 4

What type of business should use swool.io?

Accepted Answer

Any business that services consumers who attend classes, and need to bill for the lessons they receive. Both recurring and fixed courses can benefit.

Question 5

What types of customer support are available?

Accepted Answer

We offer support telephonically, over email and WhatsApp. Our AI chatbot allows you to get help when you are stuck at any time of the day.

Question 6

Are there training resources or sessions available for new users?

Accepted Answer

Training sessions are available to help you get started on the system and learn how to use the different features.

Question 7

Can we add more than one learner under a single customer account?

Accepted Answer

Sure, you can add multiple learners under one customer account.

Question 8

How do I add my existing clients?

Accepted Answer

You can import your clients by using an excel template that is downloadable from the system. They can also register themselves through the self-registration portal for updated information.

Question 9

Can I import from my previous system?

Accepted Answer

We have some prebuilt tools to import your existing customers, check with us if you are moving over.

Question 10

What about my T's & C's?

Accepted Answer

During registration, customers are required to accept your terms, and will be sent a PDF copy after registration. We still recommend getting a signed copy before starting.

Question 11

How many users can I have?

Accepted Answer

You can have multiple admin user accounts, with as many teacher accounts as you’d like.

Question 12

What can teachers do?

Accepted Answer

Teachers can see their own schedules, capture attendance, do learner assessments, and get live reporting from a personal dashboard. Teacher access can be set on the leading admin site, you can choose what they can do.

Question 13

How does the attendance tracking feature work, and what reports are available?

Accepted Answer

Attendance is generated daily for teachers or admin users to capture on their devices. Profile attendance percentage can be seen on their assessment reports or an attendance report is available for an overview.

Question 14

What tools are available for assessing learners and tracking performance?

Accepted Answer

You can upload your own cirriculum criteria to the system where you can assess and mark what has been achieved and leave comments. A report card is generated and can be sent out in bulk when you are done with your assessment period.

Question 15

Can I contact my customers using swool.io?

Accepted Answer

Yes, you can send bulk communications using email or SMS.

Question 16

How do SMS credits work?

Accepted Answer

You need to buy credits upfront, and are then able to use them to send notifications

Question 17

How does bulk communication work?

Accepted Answer

You can send communications to customers based on bookings. This means you can send to a group for a specific day, time or under a specific instructor.

Question 18

How does monthly customer billing work?

Accepted Answer

Invoices are automatically generated on the dates you choose in company settings.

Question 19

Can I bill upfront for a time period or fixed number of sessions?

Accepted Answer

Fees are determined and billed according to packages. Yes, packages give you the flexibility to bill any way you want.

Question 20

Can more than one package be sold at a time?

Accepted Answer

Yes, you can use any combination of packages and items to bill customers.

Question 21

Can I add extra items to my customers' invoices?

Accepted Answer

Yes, you can add items to the system, and use them on invoices.

Question 22

How can clients pay their invoices?

Accepted Answer

Clients get sent invoices with billing information. They can also access their statement history with banking details on the client portal. We have integrated debit order functionality partnered with Three Peaks and also provide online payment options through SnapScan and Paystack.

Question 23

Can customers pay online?

Accepted Answer

Yes, we have integrated with  Snapscan and Paystack. If you are registered with them, your customer can experience the smoothest possible journey.

Question 24

Can I give customers discount?

Accepted Answer

Yes, you can pre-load defined discounts or add a percentage or monetary discount to invoices before sending.

Question 25

What is a package?

Accepted Answer

A package is a structured way to sell to your clients, and each package has separate billing options, fees and limits.

Question 26

Do I have to create a package if one customer has a special rate?

Accepted Answer

No, you can use discounts or add a custom package per profile under the account.

Question 27

How many packages can I add?

Accepted Answer

You can add up to 5 packages to a profile.

Question 28

Is this a required feature?

Accepted Answer

Self-booking on the system is a pro subscription, so you can enable it only if it is something you require.

Question 29

Can my clients book their own sessions?

Accepted Answer

Yes, with the pro subscription, you can give your clients access to make their own bookings on the rules you set up.

Question 30

Can I limit the sessions?

Accepted Answer

Yes, there are many options for rules on calendar slots so that you can specify who is allowed to book into which sessions.

Question 31

How do my clients book?

Accepted Answer

Your clients download the app available on the app stores giving them access to your business where they can log in and book sessions.

Question 32

How do push notifications work?

Accepted Answer

You can send bulk communication as a notification straight to your client’s device. If you are using the pro-enabled system your clients will receive a push notification an hour before their session begins.

Question 33

What types of appointments or services can be booked using the self-booking feature?

Accepted Answer

Any business that allows clients to book their own sessions or slots on a recurring calendar can make use of the self-booking feature

Question 34

How can I integrate the self-booking feature into my existing website or online platforms?

Accepted Answer

You can add the registration link to your website, when you approve clients they will get an email sending them the app invite and login details so that they can view their information or start booking their sessions.

Question 35

Can I set different availability and time slots for different team members?

Accepted Answer

Yes, you can create separate slots for each or multiple team members.

Question 36

Is it possible to set up automatic reminders for clients who book appointments through the self-booking feature?

Accepted Answer

With the pro subscription, your clients will get a push notification sent to their devices an hour before their session starts

Question 37

Is there a limit to the number of sessions that can be made through the self-booking feature?

Accepted Answer

You can set up rules determining the limitations of each slot, if you don’t have limitations you can set it up in the slot rules too.

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